Department store, not a chain, restrooms were very clean and had an attendant, kids had a play area and people watched them, unlimited items in the dressing room, pinned white carnations on customers and red on employees, free coffee, use raving fan. A revolutionary approach to customer service paperback 1 sep 2011. His one minute manager series has sold over thirteen million copies and. Raving fans ken blanchard hardcover harpercollins publishers. A revolutionary approach to customer service book online at best prices in india on. He has also written or coauthored numerous other books, including gung ho. This book is amazing i love it, its message can be applied in many situations. Ken blanchard and sheldon bowles, coauthors of the new york times business bestseller raving fans, are back with gung ho. How to create stunning digital photography by tony northrup. Preorder titles at great prices from your favorite authors. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or.
Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. See more ideas about library books, books and books a million. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Open library is an open, editable library catalog, building towards a web page for every book ever published. This is an audiobook audio cd and does not include actual book. Inhome sales acceleration gives you a simple system for success. The subtitle of this book is the counterintuitive online formula to discover exactly what your customers want to buy create a mass of raving fans and take any business to the next level. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan. Read this book and turn your customers into raving, spanding fans.
A revolutionary approach to customer service is a book that i discovered referenced in several other books that ive been reading. The book may be an easy, fun read, but the message is dead serious 4 5. Browse bestsellers, new releases and the most talked about books. He has coauthored 60 books, including raving fans and gung ho. The ballad of songbirds and snakes from the author that brought you the hunger games, reenter the world of panem again sixtyfour years before the events of the original series. How you can quickly turn your ideal customer into a buyer and then a loyal, raving fan.
Service is a book that i discovered referenced in several other books that ive. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book. How to keep your raving fans raving mad for your books that is. In a nutshell raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. With well over a million copies sold, raving fans is an extraordinary business book.
Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. As one of the premier rare book sites on the internet, alibris has thousands of rare books, first editions, and signed books available. Raving fans by ken blanchard, sheldon bowles alibris. In each other book, little was said other than a quote here or there. His one minute manager series has sold over 18 million copies and been. That said, the advice still standsand i found myself having aha. With an active marketplace of over 175 million items. Just having satisfied customers isnt good enough anymore. One way to turn customers into raving fans is by being controversial, says perry marshall, sales expert and author of 8020 sales and marketing. Sheldon bowles and a great selection of similar new, used and collectible books. Raving fans taught managers how to turn customers into fullfledged fans. Here is an invaluable management tool that outlines foolproof. Raving fans your customers are only satisfied because their expectations are so low and because no one else is doing better.
Continuing my pattern of comparing books to others, raving fans is the five people you meet in heaven combined with the celestine prophecy. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. A revolutionary approach to customer service 9780688123161 by ken blanchard. Ken blanchard, phd, is one of the most influential leadership experts in the world. This is sooo a book of the 90s, where we had epiphanies about things we should already know as common sense, but werent utilizing. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho.
Free shipping and more for millionaires club members. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. In your first 100, you will be introduced to a system of ideas and questions to think about, ask yourself, and apply to your digital productbased business in 5 core areas so that you can turn first time visitors into repeat customers and loyal, raving fans. His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million. Raving fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. The simple truths of service is an inspiring true story about johnny, a very special young man whose creative choices will spark the way your company approaches their clients. His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies.
Raving fans is a book of stories relating how fictional. The one minute manager raving fans revolutionary approach to customer service by kenneth blanchard, sheldon bowles and a great selection of related books, art and collectibles available. The startling new tips and innovative techniques presented in raving fans can help anyone create a revolution in any. Blanchard, 1993, morrow edition, in english 1st ed. Kenneth blanchard continues his trend of writing easytoread books with big ideas for making your business better. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. If you really want a booming business, you have to create raving fans.
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